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Hang-up Calls Hurt!
If you call 9-1-1 by accident, don't
hang up! We only have to call you
back which takes us away from
answering other calls. Also, if you
call 9-1-1 and get a recording -
please stay on the line as the
message requests. If we can't get to
you within seven seconds of your
initial call, a recording will
inform you that you have reached the
emergency number. This device was
installed to curb the number of
citizens who call 9-1-1 and hang-up
after only 2 rings.
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KCECD Receives First |
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CALEA Tri-Arc Award |
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The Knox County Emergency
Communications District recently
received the first "Tri-Arc" Award
issued by the Commission for
Accreditation of Law enforcement
Agencies (CALEA). Knoxville is the
only community anywhere in the world
in which the Police Department,
Police Training Academy, and 9-1-1
center have all passed the strenuous
accreditation process. |
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MEDIA
RELEASE
CONTACT: Bob Coker, Director
605 Bernard Ave.
Knoxville, TN 37921
(865) 215-1100
ACCREDITATION ASSESSMENT TEAM INVITES
PUBLIC COMMENT
(Knoxville,
TN) A team of assessors from the
Commission on Accreditation for Law
Enforcement Agencies, Inc. (CALEA), will
arrive December 6, 2008 to examine all
aspects of the Knox County Emergency
Communications District’s (KCECD) E911
Center’s policy and procedures,
management, operations, and support
services, Bob Coker, Director of KCECD
announced today.
Verification by the team that KCECD
meets the Commission’s state-of-the-art
standards is part of a voluntary process
to gain accreditation-a highly prized
recognition of public safety
professional excellence, he said.
As part of
the on-site assessment, agency personnel
and members of the community are invited
to offer comments by phone. The public
may call (865) 215-1107 on December 8,
2008 between the hours of 1:00 p.m. and
3:00 p.m.
Telephone
comments are limited to 10 minutes and
must address the agency’s ability to
comply with CALEA Standards. A copy of
the standards is available at the KCECD
E911 Center at 605 Bernard Ave. Local
contact is Mr. Dan Hicks (865) 215-1107.
Persons
wishing to offer written comments about
the E911 Center’s ability to meet the
standards for accreditation/recognition
are requested to write: Commission on
Accreditation for Law Enforcement, Inc.
(CALEA), 10302 Eaton Place, Suite 100,
Fairfax, Virginia, 22030-2215.
The KCECD
E911 Center has to comply with 218
standards in order to gain
accredited/recognized status, Director
Bob Coker said.
The CALEA
Program Manager for KCECD is Ms Christie
Goddard. She said the assessment team
is composed of public safety
practitioners from similar, but
out-of-state agencies. The assessors
will review written materials, interview
individuals, and visit offices and other
locations where compliance can be
witnessed.
The
assessors are: Chief James D. Fox,
Chief of Police Newport News, Virginia
and Mr. David Sleeter, Communications
Director Rock County 911 Communications
Center Janesville, Wisconsin.
Once the
CALEA assessors complete the review of
the agency, they report back to the full
Commission, which will then decide if
the agency is to be granted
accredited/recognition status, Ms
Goddard stated.
Accreditation/Recognition is for three
years, during which the agency must
submit annual reports attesting
continued compliance with those
standards under which it was initially
accredited.
For more
information regarding the Commission on
Accreditation for Law Enforcement
Agencies, Inc. please write the
Commission at 10302 Eaton Place, Suite
100, Fairfax, Virginia 22030-2215; or
call (800) 368-3757 or (703) 352-4225 or
email calea@calea.org. |
