Knox County Emergency Communications District | 605 Bernard Ave | Knoxville, TN 37921 | 865.215.1100

> Home > About 9-1-1 > From The Director > Technology > Employment > Annual Report > Tours > Board of Directors > Awards > Links

> Contact Us

 

 


Knox 911
Nationally Recognized


File Comments or Complaints Online!

You can now file comments or complaints online by clicking here, or email them to commentsorcomplaints@knox911.org.

FCC Rules
on VOIP

Voice Over Internet Services may save you money, but did you know that access to 9-1-1 is limited?

Follow this link for details!


If you call 9-1-1, don't hang up! Hang-up Calls Hurt!

If you call 9-1-1 by accident, don't hang up! We only have to call you back which takes us away from answering other calls. Also, if you call 9-1-1 and get a recording - please stay on the line as the message requests. If we can't get to you within seven seconds of your initial call, a recording will inform you that you have reached the emergency number. This device was installed to curb the number of citizens who call 9-1-1 and hang-up after only 2 rings.

 


KCECD Receives First

commlogo1x1.jpg (15104 bytes)

CALEA Tri-Arc Award

The Knox County Emergency Communications District recently received the first "Tri-Arc" Award issued by the Commission for Accreditation of Law enforcement Agencies (CALEA). Knoxville is the only community anywhere in the world in which the Police Department, Police Training Academy, and 9-1-1 center have all passed the strenuous accreditation process.
   
MEDIA RELEASE                                     
CONTACT:  Bob Coker, Director

605 Bernard Ave.
Knoxville, TN 37921
(865) 215-1100

ACCREDITATION ASSESSMENT TEAM INVITES PUBLIC COMMENT

(Knoxville, TN)  A team of assessors from the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA), will arrive December 6, 2008 to examine all aspects of the Knox County Emergency Communications District’s (KCECD) E911 Center’s policy and procedures, management, operations, and support services, Bob Coker, Director of KCECD announced today.

Verification by the team that KCECD meets the Commission’s state-of-the-art standards is part of a voluntary process to gain accreditation-a highly prized recognition of public safety professional excellence, he said.

As part of the on-site assessment, agency personnel and members of the community are invited to offer comments by phone.  The public may call (865) 215-1107 on December 8, 2008 between the hours of 1:00 p.m. and 3:00 p.m.

Telephone comments are limited to 10 minutes and must address the agency’s ability to comply with CALEA Standards.  A copy of the standards is available at the KCECD E911 Center at 605 Bernard Ave.  Local contact is Mr. Dan Hicks (865) 215-1107.

Persons wishing to offer written comments about the E911 Center’s ability to meet the standards for accreditation/recognition are requested to write:  Commission on Accreditation for Law Enforcement, Inc. (CALEA), 10302 Eaton Place, Suite 100, Fairfax, Virginia, 22030-2215.

The KCECD E911 Center has to comply with 218 standards in order to gain accredited/recognized status, Director Bob Coker said.

The CALEA Program Manager for KCECD is Ms Christie Goddard.  She said the assessment team is composed of public safety practitioners from similar, but out-of-state agencies.  The assessors will review written materials, interview individuals, and visit offices and other locations where compliance can be witnessed.

The assessors are:  Chief James D. Fox, Chief of Police Newport News, Virginia and Mr. David Sleeter, Communications Director Rock County 911 Communications Center Janesville, Wisconsin.

Once the CALEA assessors complete the review of the agency, they report back to the full Commission, which will then decide if the agency is to be granted accredited/recognition status, Ms Goddard stated.

Accreditation/Recognition is for three years, during which the agency must submit annual reports attesting continued compliance with those standards under which it was initially accredited.

For more information regarding the Commission on Accreditation for Law Enforcement Agencies, Inc. please write the Commission at 10302 Eaton Place, Suite 100, Fairfax, Virginia 22030-2215; or call (800) 368-3757 or (703) 352-4225 or email calea@calea.org.


    If your civic organization or community group would like more information on 9-1-1, or desires to schedule a tour, feel free to contact Mellissa Weaver at 865-215-1112. You may also use our online application. Please provide us with at least a two-week notification for tour requests in order to properly serve you. 

Copyright © 2008 Knox County Emergency Communications District

Online Presence Provided by Knoxville Internet