Knox
County Emergency Communications District
605 Bernard Ave
Knoxville, TN 37921
865.215.1100
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Knox
County Emergency Communications District |
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KNOX COUNTY
EMERGENCY COMMUNICATIONS DISTRICT
JOB
ANNOUNCEMENT KCECD – 02-05
605 Bernard Avenue,
Knoxville, TN 37917 (865)-215-1125
Emergency Communications Technician I (Call Processor)
Drug Testing, Hearing/Speech Screening, Psychological Screening, Medical Screening Required for Entry-Level Appointments
PAY RATE: $9.02/HOUR, $10.02/HOUR AFTER TRAINING
Applications for EMERGENCY COMMUNICATIONS TECHNICIAN I are accepted on a continuous basis. Your application will be screened for the minimum requirements listed below. An actual vacancy may or may not exist at the time you apply. Names of candidates who meet the minimum requirements will be placed on an eligibility register. Your name will remain on the list for a period of one year. If you wish to renew your eligibility, you must notify the Human Resources Specialist of your desire to do so in writing. An official application, including a copy of your high school diploma or GED certificate must be submitted with your application.
Under direction in a centralized communications center, performs duties involving the receipt and processing of calls for both emergency and non-emergency public safety communications services. Operates communications equipment. Receives complaint calls and conducts event analysis of each call. Processes complaint information derived from event analyses. Executes follow-up procedures to ensure proper complaint processing. Provides information to the public and other public safety agencies. Records resource and system errors. Queries databases and other reference materials. Maintains basic administrative records. Maintains awareness of community and communications center events. Performs associated tasks as assigned.
Unless stated otherwise, applicants must possess and/or meet the following minimum requirements before the application deadline.
Graduation from a standard high school or GED equivalent.
Some work experience involving public contact in customer service, telemarketing or similar contexts. Five points preference will be given to applicants with work experience in the Public Safety field.
Applicants must be 19 years old.
Ability to enter data at a minimum rate of 3,141 key strokes per hour.
APPLICANTS MUST BE WILLING TO WORK VARIABLE SHIFTS, INCLUDING DAYS, EVENINGS, NIGHTS AND WEEKENDS.
Due to the public safety and liability concerns which characterize this job, statements on the job application concerning the applicant’s criminal background (including the lack thereof) will be verified.
Application materials will be screened for the above-listed minimum requirements. Applicants meeting the minimum qualifications will be scheduled for the selection test battery. The test battery is comprised of public safety communications testing which assesses the applicant’s ability to enter data, multi-task ability, information processing and comprehension skills.
APPLICANTS MUST PASS ALL COMPONENTS OF THE SELECTION PROCESS TO BE ELIGIBLE FOR EMPLOYMENT.
KCECD DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE, VETERAN STATUS, OR DISABILITY CONDITION IN EMPLOYMENT OPPORTUNITIES.