The Knox County Emergency Communications District handles many telephone calls and creates many CAD (Computer Aided Dispatch) records every year.
The following statistics show some of what we do.
In 2019 we answered 618,583 telephone calls. Of these 219,848 were 911 calls.
As many as 92.67% of the 911 calls came from wireless phones (cell phones).
There were 594,087 incidents created in the dispatch system.
In 2019 KCECD had 49 complaints regarding calls for service, 30 of those were founded.