Below are photos of our staff members and links to email them as well. You may click on the photos to view more information about that staff member.
Technical Services Manager
Alan Bull is the current Interim Director and the 9-1-1 Technical Services Manager. He is charged with the overall readiness and maintenance of all communications systems, including telephone, radio, and computer aided dispatch.
You may contact Alan by e-mail or at 865-215-1101.
Carl Richesin is the IT Manager, and is in charge of maintaining the public safety systems-computers and networks. Carl began his career with 9-1-1 in 2002.
You can reach him by e-mail or at 865-215-1111.
Michael Mays is the Records Specialist. Michael maintains public access to 9-1-1 information: such as computer printouts and tape recordings. Some regulations apply to the release of materials, and a nominal fee; as authorized by state law, is charged. Michael began his career with 9-1-1 in 1997.
Michael may be reached via e-mail, or at 865-215-1105.
Standards and Compliance Specialist
Melissa Boone is the Standards and Compliance Specialist at the Knox County Emergency Communications District. She began her career in public safety in 1989 as a Call Processor for Knox County. Melissa oversees the employment process and training. Melissa has been an active member of APCO since 1996 and past President of the Tennessee Chapter of APCO.
Melissa may be reached by email or calling 865-215-1112.
Administrative Office Manager
Kim White is the Office and Finance Manager. Kim has been an active member of APCO/TNAPCO since 1996. She was secretary/treasurer for 10 years and the president for 3 years. She earned the RPL (Registered Public-Safety Leader) certificate. She is also the East Region Representative for TENA. Kim has been with KCECD since 1993. Contact Kim for verification of employment, billing, and account information.
She can be reached by email, or at 865-215-1104.
911 District Secretary
Stephanie Pinkston is the 9-1-1 District secretary. Stephanie is in charge of scheduling meetings, recording meetings, preparing correspondence, providing minutes for all Board , Finance & Personal meetings. Stephanie can also point you in the right direction when it comes to contacting the right person in our organization to provide assistance. Stephanie began her career with 9-1-1 in 2001.
You can e-mail Stephanie, or reach her by phone at 865-215-1100.
Amy Myers is the database specialist and is responsible for the Knox County geofile database and mapping interfaces with CAD. Amy began her career with 9-1-1 in 1986.
You can reach Amy by email or at 865-215-1103
Bill Witt is our Services Manager. Bill is responsible for a variety of duties, including the maintenance of our communications systems and facilities. Bill has been with Knoxville KnoxCounty E911 Since 1986. Bill has been an active member of APCO since 2000.
You can reach Bill by e-mail, or at 865-215-1122.