If you call 9-1-1 by accident, don’t hang up! We only have to call you back which takes us away from answering other calls. Also, if you call 9-1-1 and get a recording – please stay on the line as the message requests. If we can’t get to you within seven seconds of your initial call, a recording will inform you that you have reached the emergency number. This device was installed to curb the number of citizens who call 9-1-1 and hang-up after only 2 rings.