Employment
EMERGENCY COMMUNICATIONS TECHNICIAN I
(9-1-1 CALL TAKER)
FROM 7/10/26 TO 7/19/26
Deadline to apply is July 19, 2026
As supervised by the Shift Supervisor, the ECT I is responsible for receipt, analysis, screening, encoding , transfer and/or referral of requests for assistance to the appropriate dispatcher or agency. Call Processor must be able to handle multiple calls with efficiency and professionalism. Must have clear and concise communications skills, deal well with the public and other employees. Assists with hands on training for new call processors in the communications center.
- $20.36 per hour
- Retention and Longevity Pay
- Paid training
- EAP and a Mental Wellness Program
- State Pension Plan (TCRS), plus 401K option with match
- Dental, medical and vision insurance available
- Liberal vacation and sick leave
- Uniform allowance
Equivalence of a high school diploma and basic word processing (2500 keystrokes per hour). Interpersonal/communications skills. Knowledge of Knoxville City/County areas. Must successfully complete a physical examination, psychological examination, drug, speech, and hearing screening. Must also pass background check.
The Knox County Emergency Communications District operates a state-of-the-art facility providing support to law enforcement, fire and emergency medical services.
If you have any questions please click here for more details.
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AN EQUAL OPPORTUNITY EMPLOYER.
KCECD DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, RELIGION, AGE, VETERAN STATUS OR DISABILITY.